Ruchitop Limited supplies household essentials to customers across the UK.
As our website operates through a quotation system, delivery arrangements are confirmed as part of the quotation and order process.
1. Delivery Areas
We primarily serve customers across the United Kingdom.
If you have a specific delivery requirement or location, please contact us when requesting your quotation.
2. Delivery Charges
Delivery charges may vary depending on:
- Delivery address
- Order size
- Number of products
- Product type
- Quantity ordered
- Delivery requirements
Any applicable delivery charges will be confirmed as part of your quotation before the order is finalised.
3. Delivery Times
Estimated delivery times will be communicated during the quotation or order process.
Delivery times may depend on product availability, supplier lead times, order quantity, destination and the delivery service used.
Any delivery timeframe provided is an estimate unless expressly confirmed otherwise.
4. Order Processing
Orders are processed after the quotation has been accepted and the required order details have been confirmed.
For products requiring additional sourcing, the delivery timeframe may be longer. We will communicate this where applicable.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Ruchitop cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.
6. Delayed Deliveries
Although we aim to meet the estimated delivery timeframe, delays may occur because of circumstances outside our reasonable control.
This may include:
- Courier delays
- Supplier delays
- Stock shortages
- Transport disruption
- Severe weather
- Other unforeseen circumstances
Where we become aware of a significant delay, we will make reasonable efforts to keep you informed.
7. Damaged Products
Please check your products when they are delivered.
If your goods arrive damaged, please contact us as soon as reasonably possible and provide details of the damage. Photographs may be requested to help us investigate the issue.
8. Missing or Incorrect Products
If an item is missing or you receive an incorrect product, please contact us promptly with your order details.
We will investigate the issue and, where appropriate, arrange a replacement or another suitable resolution.
9. Trade and Bulk Deliveries
Large or bulk orders may require specific delivery arrangements.
Delivery schedules, charges and requirements for such orders will be confirmed separately as part of the quotation.
10. Contact
For shipping and delivery enquiries:
Email: info@ruchitopuk.com
Phone: +44 7337 335053
Ruchitop Limited
Flat 1, 13 Thornhill Road
Croydon, England
CR0 2XZ