Last updated: 13 October 2026
This Privacy Policy explains how Ruchitop Limited (“Ruchitop”, “we”, “us”) collects, uses and protects your personal data when you use ruchitopuk.com or contact us. We are the data controller for the personal data described here.
1. Who we are
Ruchitop Limited, Flat 1, 13 Thornhill Road, Croydon, England, CR0 2XZ. Email: info@ruchitopuk.com. Phone: +44 7337 335053.
2. Information we collect
- Quote requests: your name, email address, phone number (optional), the product you are enquiring about and any message you send.
- Enquiries by email or phone: your contact details and the content of your communication.
- Order details: where a quote turns into an order, the delivery address, order contents and related correspondence.
- Technical data: IP address, browser type and pages visited, collected automatically by our hosting and security systems.
We do not take card payments through this website and we do not store payment card details.
3. How we use your information
- To respond to quote requests and enquiries and to send you pricing.
- To process, deliver and support confirmed orders.
- To keep business, accounting and tax records.
- To keep the website secure and working properly.
We do not sell your personal data and we do not send marketing emails unless you have asked us to.
4. Lawful basis
- Contract: handling your quote request and fulfilling any order you place.
- Legal obligation: keeping records required by UK tax and company law.
- Legitimate interests: running and securing our website and replying to general enquiries.
5. Who we share it with
We share personal data only where needed, with: our website hosting provider; delivery and courier companies (for confirmed orders); product suppliers where needed to fulfil your order; and our accountants or professional advisers. We may also disclose information where required by law.
6. How long we keep it
Quote requests that do not lead to an order are kept for up to 24 months. Order and accounting records are kept for 6 years to meet UK legal requirements. After that, data is securely deleted.
7. Your rights
Under UK data protection law you have the right to access, correct or delete your personal data, to restrict or object to how we use it, and to data portability. To use any of these rights, email info@ruchitopuk.com. We will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Cookies
Our website uses a small number of cookies. See our Cookie Policy for details.
9. Security
We use reasonable technical and organisational measures, including encrypted (HTTPS) connections, to protect your personal data.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.