At Ruchitop Limited, we aim to provide quality household products and resolve any product issues fairly and efficiently.
1. Faulty Products
If a product is faulty, please contact us as soon as possible after receiving it.
Please provide:
- Your name
- Order details
- Product name
- Description of the fault
- Photographs or other evidence where appropriate
We will assess the issue and advise you of the appropriate next step.
Depending on the circumstances and applicable law, this may include a replacement, repair, refund or another appropriate remedy.
2. Damaged Products
If your product arrives damaged, please notify us as soon as reasonably possible.
We may request photographs of the product and packaging to help us investigate the damage.
3. Incorrect Products
If we supply a product that is different from the product confirmed in your order, please contact us promptly.
Where the error is confirmed, we will arrange an appropriate resolution.
4. Unwanted Products
Where you are purchasing as a consumer, you may have cancellation and return rights under applicable UK consumer law.
Where a statutory cancellation right applies, we will provide the relevant return instructions.
Some products or circumstances may be excluded from cancellation rights where permitted by law.
5. Condition of Returned Products
Where a return is accepted, products should be returned in a suitable condition and, where reasonably possible, with their original packaging and accessories.
Where permitted by law, a deduction may apply if the value of the product has been reduced by handling beyond what is reasonably necessary to inspect the product.
6. Refunds
Where a refund is approved, it will be processed using the applicable payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
7. Trade and Bulk Orders
Returns and cancellation arrangements for trade, business and bulk orders may differ from consumer purchases.
The applicable terms will be confirmed as part of the quotation or order process.
8. Statutory Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.
9. Contact Us
For returns, refunds or product issues, please contact:
Ruchitop Limited
Flat 1, 13 Thornhill Road
Croydon, England
CR0 2XZ
Email: info@ruchitopuk.com
Phone: +44 7337 335053